Terms of service

Last updated: 26 July 2026

These terms govern your use of services supplied by Intellitics Business Solutions ("Intellitics", "we"). By subscribing you agree to them. Our operator agreement and privacy notice form part of this contract.

1. The service

We supply MasterVault, a hosted file storage and collaboration service, on the plan you select. We may improve and change the service, but will not materially reduce the functionality of your plan without at least 30 days' notice.

2. Your account

You are responsible for your users' activity, for keeping credentials secure, and for removing access when someone leaves. Tell us promptly if you suspect unauthorised access. You must be at least 18 and, where you sign on behalf of a business, authorised to bind it.

3. Acceptable use

You may not use the service to:

• store or distribute unlawful material;
• infringe someone else's intellectual property;
• send bulk unsolicited communications;
• attempt to breach the security of the service or another customer's data;
• resell the service without our written agreement.

We may suspend an account that is causing active harm, and will tell you why and give you a chance to fix it wherever that is safely possible.

4. Fees and payment

Subscriptions are billed monthly in advance in South African Rand, on the date you subscribed. Payments are processed by Paystack; we do not receive or store your card details.

If a charge fails we will notify you and send you a secure link to update your card. If payment has not succeeded within 14 days, we may suspend access. We will not delete your data for non-payment without giving you clear notice and an opportunity to export — see clause 7.

We may change prices on 30 days' written notice. If you do not accept a price change you may cancel before it takes effect.

5. Availability

We aim for high availability but do not offer a contractual uptime guarantee on self-service plans. Planned maintenance is announced in advance and scheduled outside business hours wherever possible.

6. Your data

Your data remains yours. We claim no ownership of it and will not use it for any purpose other than providing the service. Processing of personal information is governed by the operator agreement.

7. Cancellation and termination

You may cancel at any time, effective at the end of the current paid month. There is no cancellation fee and no lock-in. We do not refund part-months.

After termination your data remains available for export for 30 days, then is permanently deleted. We may terminate for material breach that you do not remedy within 14 days of written notice.

8. Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, or loss of profit or data. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability for fraud, gross negligence, death or personal injury, or anything else that may not lawfully be limited.

9. Consumer rights

Where the Consumer Protection Act, 2008 applies to you, nothing in these terms limits your rights under it.

10. Changes

We may update these terms on 30 days' notice by email. Continuing to use the service after that constitutes acceptance. If you do not accept a change, you may cancel.

11. General

South African law governs these terms and the parties submit to the jurisdiction of the South African courts. If a clause is unenforceable, the rest stands. Neither party may cede its rights without the other's written consent, save that we may cede to a successor of our business.

12. Contact

Intellitics Business Solutions, 5th Floor, Bloukrans Building, Lynnwood Bridge, Pretoria — admin@intellitics.co.za