PAIA manual
Draft — not yet reviewed by an attorney. This document was prepared from the text of the applicable legislation and published guidance. It is a solid starting point, not a substitute for advice. Have it reviewed before you rely on it, and delete this box once you have.
Last updated: 26 July 2026
This is the manual of Intellitics Business Solutions under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). Every private body in South Africa must have one available at its principal place of business or on its website — the exemption that previously covered smaller private bodies ended on 31 December 2021.
1. Contact details
| Private body | Intellitics Business Solutions |
|---|---|
| Registration number | TODO/TODO/TODO |
| Information Officer | Christian Muller |
| Postal and physical address | 5th Floor, Bloukrans Building, Lynnwood Bridge, Pretoria, Gauteng 0081, South Africa |
| Telephone | TODO |
| privacy@intellitics.co.za | |
| Website | intellitics.co.za |
2. The PAIA guide
The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available from the Regulator at inforegulator.org.za, or by contacting them at JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001.
3. Records available without a formal request
The following are freely available on our website and need no PAIA request: our privacy notice, our terms of service, our operator agreement, our cookie notice, and our published product and pricing information.
4. Records held, by category
| Category | Records |
|---|---|
| Company | Founding documents, statutory registers, CIPC filings, minutes |
| Financial | Annual financial statements, ledgers, invoices, bank records, tax returns |
| Customer | Subscription agreements, operator agreements, correspondence, support records |
| Personnel | Employment contracts, payroll, leave and performance records |
| Supplier | Service agreements, purchase records, correspondence |
| Operational | System documentation, security policies, incident records, backup logs |
We do not hold customer vault contents as our own records. Those belong to the customer, who is the responsible party for them.
5. How to request a record
- Complete the prescribed request form (Form 2 for a private body) and send it to the Information Officer at the address above.
- Provide enough detail to identify the record and to enable us to identify you, and state the form of access you want.
- If you are requesting the record to exercise or protect a right, say which right and how the record helps.
- Pay the prescribed request fee where one applies.
- We will decide within 30 days and tell you in writing. If we need more time, we will say so and explain why. If we refuse, we will give reasons and explain how to appeal.
6. Fees
Fees are those prescribed under PAIA and are payable before access is given. We will quote you before doing any work that attracts a fee. Personal requesters seeking records about themselves do not pay a request fee, though reproduction fees may apply.
7. Grounds on which we may refuse
We must refuse access in the circumstances set out in Chapter 4 of Part 3 of PAIA, including where the record contains someone else's personal information, commercial information of a third party, information subject to legal privilege, or information whose disclosure would prejudice research or endanger a person or property. Where a record can be severed, we will give you the part we can.
8. Remedies
If we refuse a request or fail to answer in time, you may lodge a complaint with the Information Regulator, or apply to a court. There is no internal appeal against a decision of a private body.
9. Availability
This manual is available on this page, and on request in printed form from our principal place of business, free of charge.